One of Mark David’s soundest principles is the one that states, “Communication must be built on a foundation of Confluency.” Easy enough said, but what is this “Confluency” that Mark refers to?

Webster’s Dictionary defines “confluence” as follows:

1.   a. The flowing together of two or more
         streams.
     b. The point of juncture of such streams.

2.  An assembly.

How does this relate to communication? It’s quite simple actually. Confluency, in the sense that Mark David uses the term, refers to free-flowing communication. Free-flowing communication is communication that occurs free of inhibition, guilt, or fear. Confluent communication is the result of a culture where mistakes are not hidden but rather looked upon as opportunities for growth and development. 

The next question seems obvious. How do we create such a culture of no fear and confluent communication? 

The answer is simple. Create a culture of “No Fear” by allowing the truth to be king. A culture of confluent and honest communication will increase productivity and empowerment. Mistakes are made less often and, when they are, are treated as learning experiences, which allows us to become more solution-driven.

Lastly, listen to what people are saying to you. Take the time to understand their point of view. That doesn’t mean you have to agree with them. But it does allow you to collect important data objectively. Why are they saying what they are saying? How do they feel? When we take the time to understand our colleague’s point of view, many times we realize that they can see some things that we can’t. Many times, together you can see what neither could have seen alone.

People want to be themselves. They want to be a part of a proactive culture where they can grow and develop. They want to make decisions without fear of punishment. Great teams accept the responsibility to create such a culture.

For more information on Confluency and 29 other real-world tips, take a look at this issue’s featured tool, Coaching Illustrated.

A Tip from the Coach:
Build Trust and Respect….  
NOT Popularity.

Everyone wants to be recognized or to stand out among their peers in some way. It’s human to seek approval and popularity, but popularity is short-term. Gaining respect from others requires a bit more than song and dance, but it offers a much greater sense of fulfillment.

Most every person I have known has demanded respect in some way, yet why are some more respected than others? It seems that when it comes to trust and respect, the supply seldom satisfies the demand. 

“Trust and respect” is a two-way street. You must give respect in order to gain it. This all starts with honesty. Honesty means being clear, specific and truthful with your clients, employees, vendors, manager, family, friends and, most importantly, yourself.

Earning trust and respect doesn’t mean being a “yes” person. An individual that has self-respect and commands respect from others is not afraid to address uncomfortable issues. For example, if a team member or employee is failing, we need to be up front about it. Although tact is important (never say in private what you wouldn’t say in public), we need to bring the truth to the table. All too often in our professional and personal lives, we skirt the issues and don’t really bring them to the surface until the relationship is at or near an end. This is neither honest nor respectful; in fact, it sounds a lot like denial to me!

Trust and respect build a strong foundation for all of your relationships. You will make a meaningful impact on people when you gain trust and respect vs. popularity.

For more information on Trust and Respect as well as 29 other real-world tips, take a look at this issue’s featured tool, Coaching Illustrated.

One of the biggest problems that many organizations face today is the fact that adults can’t or don’t want to ask for help.

Let’s face it: asking for help can be hard. Many folks feel that asking for help is a sign of weakness or incompetence. But nothing could be further from the truth. Asking for help can save companies and individuals alike from experiencing weak and incompetent moments.  

As a coach of high-level executives, front-line managers, and everyone in between, I have to admit that I understand how they feel. The manager’s internal self-talk says, “I am a manager! I am being well compensated to solve problems, direct and lead people. I shouldn’t need any help!” Well, I’ve got news for all of those managers, executives, and everyone else out there, and I would like you to pass it on: It is O.K. to ask for help!  

Asking for help is a proactive and solution-driven activity. Asking for help is a sign of strength and should be praised and encouraged. Asking for and receiving help is one of the easiest and most efficient ways to improve oneself. The desire for self-improvement is most definitely a show of strength.

 

Coaching Illustrated

Coaching Illustrated™ is the only management book of its kind. It actually does what a management book is supposed to do: have an immediate impact! Coaching Illustrated is so simple that you can read a principle and apply it to your world that same day, hour, or minute. This quick-reading, 96-page management and coaching resource acts as an on-the-spot coaching tool. It enables the manager to proactively coach through any situation.

Coaching Illustrated’s 30 real-world management tips, complete with definitions, examples, and illustrations, make it a must-have for anyone who wants to become a better leader, manager, and coach, but doesn’t have a lot of time. Coaching Illustrated will reinforce any coaching programs you already have in place. Corporate trainers can easily build customized lesson plans based on the principles.

Coaching Illustrated is a valuable gift for anyone. New and seasoned managers alike will find it to be a great resource for motivation, development, communication, and strategy.

Investment: $24.99


Investment: $14.99

Coach's Calendar 2001

The Coach’s Calendar is more than just a wall 
calendar! It outlines all the actions that great coaches perform and gives you a plan to implement them. This “intelligent” calendar maps out for you the most powerful coaching activities that will drive success throughout the year. It includes weekly team-building activities to help you create a proactive environment and a culture of “no fear” within your company.

The Coach’s Calendar highlights and reinforces 12 coaching tips from Mark David’s book, Coaching Illustrated. It is an essential and cost-effective tool to help any manager or team leader do what great coaches do - motivate and direct for success!
To order management tools created by Mark David, please call The Mark David Corporation at (800) 410-ANSR (2677).    
© 2001 The Mark David Corporation. All rights reserved. Editorial: Jeff Paull. Design: Vivian Lai.